My wife and I are buying a house in the Shelby area, so that we can spend more time with both of our parents and have a larger place for family gatherings.
We’re very happy with the house, except that we can’t get reconnected, the DSL line that the previous owners enjoyed. I’ve spent many hours on the phone with AT&T mostly on hold, or desperately trying to navigate their menu system, or listening to the scripts recited over and over again by the sales and support staff. The story seems to be that DSL is simply not (no longer) available to our house.
Time Warner will not serve the house, apparently because there are not enough houses on our street. The next street over, more populated, has had Time Warner for quite some time.
Being an early adopter of iPhones and iPads, I have been able to keep unlimited data plans on both of them.
I also have an AT&T hotspot device that provides WiFi for me via a local cell tower, up to 5Gb per month. So I went to the AT&T store last night to get its data plan upgraded to 20Gb. It seems that the only way that I can change the plan on that device is by also changing the plans on my iPhone and iPad, giving up my unlimited data there. AT&T seems more interested in providing less service, not more nor better.
We are probably going to go with a Verizon product that will provide WiFi and Ethernet, via a cell tower, 20Gb.
The reason I burden you with this is my wondering,
“What if our roads were handled like this, as a service to customers rather than citizens?”
“What if there weren’t enough people living in my area to result in enough profit for the road company to lay a road?”
“How would my children get an education, if they couldn’t go to school? How would I get my work done, if I couldn’t get to work? How could we shop for essentials, if we couldn’t get to the store?”
You get my point. Our Internet connection has become as important to us as our roads. Yet service depends on the convenience and profitability to AT&T and Time Warner. What’s worse is that North Carolina it is now agains the law for municipalities to establish and provide Internet service to its citizens, thanks to the hundreds of thousands of dollars of compaign contributions from the telecommunications industry.
So what do you think?