Another “It’s not the Technology, Stupid!”

I spent yesterday morning attending the college orientation day for students and parents transfering in to the University of North Carolina in Charlotte.  I was impressed by just about everything I saw.  It was my first time with anything more than a cursory glance at the campus while driving down HW 49 on my way to Raleigh — and moving my daughter in and out of her dorm room for the only semester that she spent there before transferring back to Western Carolina University. 

Brenda and I arrived Sunday afternoon, Martin having taken the train up the day before to stay with a friend.  Brenda and I walked all over the campus, seemingly a study of its many long and steep stair ways.  I suspect that she was playing me into the evenings exercise, which I’d missed because of traveling.  She’s a sly fox.

Again, I was impressed by the campus, the organization of the orientation, and the apparent quality of the students (at least in appearance).  The only problem that I saw was all of the goose droppings which kept you eyes on the sidewalk in front of you instead of enjoying the vast campus vista.  It seems that a goodly percentage of Canadian geese have immigrated to eastern Mecklinberg County.

Since Brenda and I missed one of the presentations because there were not enough seats, we went on to another building to get front row positions for another presentation that would begin in about 45 minutes.  Shortly after we arrived, and Brenda left  hunting for  coffee, the presenters came in to install their presentation on the class computer from their flashdrive.  we started to talk about the technology in the room and she said that almost all of the classrooms on the campus were “Smart Classrooms.”  Indeed, there was a presentation computer, microphone, controls, which she was struggling a bit with, and two projectors, causing the display of the Windows boot screen on two retracting screens.

I asked her then, “What makes this a smart room!”

She said, sliding her fingers caressingly over a brushed black panel at a corner of the podium, “This button right here.  If I’m having a problem with the computer or something, I just press this lovely button.  A voice then comes from the speakers in the ceiling asking about the problem.  After I explain (to the ceiling), they tell me what to do, or they fix something from where they are, and, suddenly, it works.”

At first, this seemed like exactly the answer I should expect from a less than tech-savvy educator.  However, as I thought about it, she is exactly right.  What makes the room smart is not its technology.  What makes is smart is what comes through the technology — from people — to people.  It’s a concept that I push all the time with Web 2.0, that it isn’t the new web applications that are special.  Many of them are actually quite primative from a purely technical standpoint.  What’s made them special is what people have done with it.

4 thoughts on “Another “It’s not the Technology, Stupid!””

  1. Pingback: University Update
  2. David:
    This is the fourth time this week that I have had the opportunity to hear this wise and reflective view of technology. As a card carrying geek I have to admit I would normally fight the inclination to agree … but I agree. Technology is the tool that facilitates the interaction.

  3. The problem with this line of analysis is that it is only “not about the technology” when the technology is seamlessly implemented, when it is a perfect fit for the situation. Clearly, it takes a LOT of technology (remote administration doesn’t just happen) and probably a few decades of trial and error to make the technology disappear as it does in the above example. When you’ve got the wrong technology, as so many K-12 schools do, it is very much “about the technology,” because the technology doesn’t work.

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