I Love it When…

I’m in the wrong hotel room this morning.  But things are so much better than the might be.  As many of you probably know, only too well, much of the U.S. is very cold right now.  Conditions as many airports across the country resulted in the cancelation of just about half of the USAirways flights leaving National Airport yesterday.  Mine was not one of them, but it was delayed two hours, which caused me to miss my American Airlines connection in Dallas.

So, I’m on this too small USAirways flight, flying over Arkansas and wondering several things, largest among them:

1. Is USAirways going to be willing to reschedule my American Airlines flight?
2. Is USAirways going to be willing to schedule a hotel room for me with a voucher, since they got me to their destination?
3. Is my luggage going to successfully transfer to how ever I get on to Austin (driving was a real possibility)?

When we landed and I finally got out of the plane and down the jet way, I approached the attendent behind the counter at the gate, fully prepared to be ill-tempered and difficult — pretty out of character for me.  As I approached, he said, “Are you Mr. Warlick?”

I said, “Yes!” and he handed me a ticket envelop and started explaining, “We have you booked on a 7:15 American Airlines flight to Austin in the morning and a room at the local Super 8 (hey, by now, nothing could disappoint me).  Here is a voucher for your hotel stay, and two vouchers for meals any place in the airport.  You luggage will be waiting for you at the baggage claim, and we are so very sorry for the delays.”

Almost overwhelmed, I decided to push it.  “Is there any way that you can move me to one of the later flights?”

“Certainly,  How about 9:45?”

I absolutely love to be surprised by great service!  I wish I’d taken a picture of the man who helped.  I’d introduce you to him!

Way more than 2¢ Worth